FAQ,s

1. How do I place an order?

Placing an order on SHOPEYA is simple. Browse our store, select the product you want, choose your size or variant if applicable, click 'Add to Cart', and proceed to checkout. Fill in your delivery details and confirm your order.

2. Is Cash on Delivery available?

Yes! We offer Cash on Delivery (COD) all over Pakistan. You can pay when your order arrives at your doorstep — no online payment required.

3. How long does delivery take?

Standard delivery takes 3 to 5 business days depending on your location. Orders to major cities like Lahore, Karachi, and Islamabad are typically delivered within 2 to 3 business days.

4. How can I track my order?

Once your order is dispatched, you will receive a tracking number via SMS or WhatsApp. You can use this tracking number to monitor your order status.

5. Can I return or exchange a product?

Yes. We have a 7-day easy return and exchange policy. If you receive a damaged, defective, or wrong product, please contact our customer service team within 7 days of delivery.

6. What if I receive a damaged product?

If you receive a damaged or defective product, please take a photo or video at the time of unboxing and contact us immediately via WhatsApp or email. We will arrange a replacement or full refund.

7. Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing it by contacting our customer support team. Once the order has been dispatched, cancellation may not be possible.

8. Do you ship all over Pakistan?

Yes, we deliver to all major cities and towns across Pakistan including Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and many more.